Frequently Asked Questions
Everything you need to know about your United Nude experience.
How do I determine the correct shoe size for United Nude styles?
Our footwear generally runs true to size, but since we use unique architectural silhouettes, we provide a specific size guide on each product page. If you are between sizes, we typically recommend sizing up for our closed-toe models.
What is your return policy for online orders?
We offer a 14-day return window from the date of delivery. Items must be in their original, unworn condition and include all original packaging to qualify for a full refund.
Do you offer international shipping?
Yes, United Nude ships to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
How should I care for my architectural footwear?
To maintain the structural integrity and finish of your shoes, we recommend cleaning them with a soft, damp cloth and storing them in the provided dust bags away from direct sunlight or heat sources.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 1 hour of placement by contacting our customer service team; after that window, the order cannot be changed.